Meet Jackie™. The AI receptionist for NHS GP practices.

On the call

1. Hello.
2. Hello, this is Jackie calling from Oakfield Medical Center.
3. Am I speaking to Idony Carden?
4. Yes, speaking.
5. What is it about?
6. Thank you, Mrs Carden.
7. I'll explain in just a moment.
8. I just need to check I'm speaking to the right person first.
9. Could you just confirm your date of birth for me, please?
10. Yes, it's the 30th of July 1974.
11. Thank you.
12. I'm calling because you're due your flu and COVID vaccinations.
13. Would you like me to book you in now?
14. Yes, just the flu please.
15. I had my COVID job at Boots last month.
16. Mrs Carden, the soonest I can offer is Tuesday the 22nd of September at 3:10 p.m.
17. 3:30 p.m.
18. or 3:40 p.m.
19. Do you have anything on Friday afternoon?
20. On Friday the 25th of September, I've got 3 p.m., 4:20 p.m.
21. or 5:30 p.m.
22. available.
23. Would any of those work for you?
24. Yes, the last one.
25. That's all sorted for you.
26. Your flu vaccination is on Friday, the 25th of September at 5:30 p.m.
27. with Dr.
28. Harry Saywer.
29. That's lovely.
30. Thank you.
31. Thank you for your time today, Mrs Carden.
32. Take care and goodbye.

On the call

1. Hello, this is Jackie, the digital receptionist for the practice.
2. How can I help you today?
3. Hello, could I book a GP appointment, please?
4. Of course.
5. Can you tell me a bit more about what you'd like to see the doctor for?
6. Yeah, sure.
7. I've got a really sore throat, and I've noticed some sort of white spots on my tonsils.
8. What's your date of birth, please?
9. It's the 30th of the 7th, 1974.
10. Thank you.
11. Can I take your full name, please?
12. Yeah, sure.
13. It's Mrs Idony Carden.
14. How long have you had these symptoms for?
15. I noticed it about 3 days ago.
16. Since you first noticed it, have your symptoms been getting better, staying the same, or getting worse?
17. They've been getting worse.
18. It's quite painful now.
19. Mrs Carden, are you having any difficulty swallowing or breathing at all?
20. Swallowing is is a bit painful yes to be honest and like eating food is painful not having any trouble breathing though.
21. Thank you for clarifying that Ms.
22. Cardin.
23. Is there anything else you'd like to mention?
24. Any worries?
25. How it's affecting your day to day?
26. Or anything you think the clinician should know?
27. No, not not really.
28. No, I think it's it's just that the pain is is obviously painful.
29. And not being able to swallow food as well is is yeah quite upsetting.
30. Thank you for sharing that, Mrs Carden.
31. Just to make sure I have everything correct, you have a really sore throat with white spots on your tonsils and swallowing is painful, especially when eating food.
32. You are not having any trouble breathing.
33. There was no clear trigger for this.
34. It just came on.
35. This started about three days ago and has been getting worse.
36. You mentioned that the pain and difficulty swallowing food is quite upsetting, but you have no other particular worries to add.
37. Does that sound right?
38. Yeah, absolutely.
39. Thank you.
40. Have you seen anyone else about this already?
41. I did speak to the pharmacist who suggested that I gargled some salt water.
42. That hasn't really made any difference.
43. So I I I think I'd I'd really like to see the GP please.
44. Thank you Mrs Carden.
45. Have you noticed anything else that makes it better or worse or tried any other treatments or medications besides the salt water gargle?
46. No I haven't no.
47. Would you prefer a face-to-face appointment, a call back from a clinician, or is there something else you had in mind for how we can help today?
48. I think a face-to-face would be better so that they can actually look at my throat.
49. Are there any times or dates when you wouldn't be available for an appointment, Mrs Carden?
50. Afternoons would be better for me if at all possible.
51. That's all sorted, Mrs Carden.
52. I've sent your appointment request to our clinical team.
53. They'll review the details and be in touch if anything further is needed.
54. Is there anything else you need help with today?
55. No, that's everything.
56. Thank you.
57. Thank you for calling, Mrs Carden.
58. Have a lovely day.
59. Goodbye.

On the call

1. Hello, this is Jackie, the digital receptionist for the practice.
2. How can I help you today?
3. Hello, can I cancel an appointment, please?
4. What's your date of birth, please?
5. 30th of July, 74.
6. Thank you.
7. Can I take your full name, please?
8. Yes, Idony Carden.
9. Mrs Carden, I can see you have several upcoming blood test appointments.
10. Could you let me know which one you'd like to cancel?
11. For example, is it the one today or on another date?
12. It's the one on the 5th of June.
13. Thank you for clarifying.
14. Just to confirm, that's the blood test appointment on Friday the 5th of June at 4 p.m.
15. Shall I go ahead and cancel that one for you?
16. Yes, please.
17. That's all sorted for you, Mrs Carden.
18. Your appointment has been cancelled.
19. Is there anything else I can help you with today?
20. No, that's lovely.
21. Thank you for your help with that.
22. Thank you for calling, Mrs Carden.
23. Have a lovely day.
24. Goodbye.

On the call

1. Can you confirm your due a smear test and have been asked to book an appointment?
2. Yeah, I have.
3. I've had a text message.
4. I've had a look, Mrs Carden.
5. The soonest I can offer is Friday, the 10th of July, at 9:20 am, 9:30 am, or 9:40 am.
6. Would any of those work for you, or did you have a particular day in mind?
7. No, I'm sorry.
8. I'm I'm busy tomorrow.
9. Is there anything next week?
10. No problem at all, Mrs Carden.
11. Next week I can offer Monday, the 13th of July at 9:10 a.m., Wednesday, the 15th of July at 2:40 p.m., or Friday, the 17th of July at 7:40 p.m.
12. Do any of those suit you, or would you prefer a different day or time?
13. Sorry, did you have any on Wednesday?
14. Yes, Mrs Carden.
15. On Wednesday, the 15th of july, there's an appointment at 2:40 p.m.
16. Would you like to book that slot or would you prefer a different?
17. No, sorry, that one will be wonderful.
18. Thank you.
19. That's all sorted for you.
20. Your smear test is booked for Wednesday, the 15th of July at 2:40 p.m.
21. with Dr.
22. Anthony Kramer.

On the call

1. Hello, this is Jackie, the digital assistant for the practice.
2. Are you calling to book an appointment with a doctor?
3. Yes.
4. Can you tell me a little bit about the problem you'd like to be seen for?
5. I keep getting these headaches in the back of my head and really persistent all the time.
6. I'm getting them quite frequently throughout the day each day, specifically, during the evenings.
7. Thank you for sharing that.
8. How long have you been experiencing these headaches?
9. For about five or six months now, since they started.
10. Have the headaches been getting better, staying the same, or getting worse?
11. They seem to be staying the same.
12. I'm, able to resolve, pain instantly by using painkillers, but the pain just keeps coming back all the time.
13. All right.
14. Have you had any recent head injury or trauma before these headaches started or at any point since?
15. No, but I do have, issues with my sleep lately, since I've turned 42.
16. Thank you.
17. Have you noticed any vision changes, weakness, or numbness along with these headaches?
18. I've got a bit of insomnia.
19. Understood.
20. Just to clarify, aside from the insomnia, have you experienced any vision changes, weakness or numbness with your headaches?
21. Sometimes I see a little bit of blurred vision, but that's because I look at the screen all day and then it just goes a little bit blurry.
22. But that's after, staring at the screen at work all day.
23. Thank you for clarifying.
24. Have you experienced any nausea or vomiting with your headaches?
25. No.
26. Is there anything in particular you're worried about with these headaches?
27. For example, are you concerned about a specific illness or impact on your daily life?
28. I'm, concerned about a specific illness.
29. Thank you for letting me know.
30. Just to make sure I have everything correct.
31. You have persistent headaches in the back of your head, occurring frequently throughout the day, especially in the evenings.
32. This has been going on for about five or six months and has stayed the same over time.
33. You can relieve the pain with painkillers, but it keeps coming back.
34. You have not had any recent head injury or trauma.
35. You have some insomnia and occasional blurred vision after looking at a screen for long periods, but no weakness, numbness, nausea, or vomiting.
36. You are concerned about a specific illness.
37. Does that sound right?
38. Yes.
39. Have you seen anyone about this problem already?
40. For example, a doctor, nurse, or pharmacist?
41. No.
42. Have you tried anything for this?
43. Painkillers and water.
44. And did that help at all?
45. A little bit, but very short term.
46. Would you prefer a face to face appointment, a call back from a clinician, or something?
47. Else, face to face.
48. Are there any times or dates when you wouldn't be available for an appointment?
49. I'm not available during the, afternoons, so mornings are best for me.

On the call

1. Could you tell me where on your body the rash is?
2. Yeah, it's on my sort of on my stomach, and I've noticed a little bit on my arms as well.
3. Thank you.
4. How long have you had the rash for?
5. I think it started the night before last.
6. I noticed it then.
7. Since you first noticed it, has the rash been getting better, staying about the same, or getting worse?
8. It seems to be it seems to be spreading.
9. Did anything cause this rash, such as an insect bite, contact with something, or an injury?
10. No, no, no, nothing like that.
11. But I I also feel
12. quite tired and a bit agitated as well.
13. It's very weird.
14. I I I don't know what's going on.
15. Thank you for letting me know, Mrs Carden.
16. Just to check, if you press a glass against the rash, does it disappear, or can you still see it through the glass?
17. Yeah, you can still see it.
18. This could be urgent, so I'm not able to help further.
19. I will connect you to reception, but there may be a wait.
20. If waiting is making things worse, please hang up and go to A&E or call 999.