Customer results
Each with its own reporting period and its own numbers. Every figure below names the practice it came from, the period it covers, and exactly what it counts.
Across three measured NHS GP deployments: Park Street Surgery (eight weeks from November 2025), Staffa Health (May 2026) and Deddington Health Centre (June–July 2026).
Rural dispensing practice · 12,000+ patients
Oxfordshire · 2 June – 1 July 2026
Immediate, queue-free patient access at a busy rural practice
Deddington Health Centre piloted Jackie in May 2026 and went live in June. Over the following 30 days Jackie handled 2,191 inbound calls, resolved 1,142 of them end-to-end and returned 54.2 hours of reception call-handling time.
Multi-site practice · 17,000+ patients
Derbyshire · 1–31 May 2026
Scaling safe patient access across a multi-site practice
Staffa Health, rated Outstanding by the CQC, runs three sites and more than 17,000 patients. In May 2026 Jackie handled 1,964 inbound calls, resolved 853 end-to-end and reclaimed 50.9 hours of reception call-handling time, absorbing up to 18 simultaneous calls at peak.
Urban practice · 7,500 patients
Liverpool · Eight weeks from November 2025
Eight weeks of measured access, with every safety indicator reviewed
Park Street Surgery went live with Jackie in November 2025. Across an eight-week measured pilot Jackie handled 1,226 patient calls, absorbed 81% of inbound call demand and returned 51.3 hours of staff time — surfacing 76 safety indicators for clinician review, with no safety incidents and no service interruptions.
Patient feedback
We send patient surveys to people who interact with Jackie across our deployments.
Up to 75% positive or neutral across our latest deployments
The computer Jackie at the surgery is actually the best one that I have ever dealt with. She is the most realistic talking computer I have spoken to. She acts, speaks and listens like a human.
She’s the best AI robot I have ever dealt with.
Yes, just to say Jackie, she’s the best robot that I have come across in any company.
I was very impressed by the system, and it really helped me get assistance this morning when I was really feeling unwell.
Very intelligent system. I must say I was pleasantly surprised.
Jackie is great, and it’s not like speaking to a bot, as her questions relate to your answers.
Excellent experience. Clearly understood all answers, even when they weren’t clear or straightforward.
This is a great receptionist intake tool. Very impressed.
She understands you very well and is also easy to understand.
It was very thorough in finding out why I needed to speak to a GP.
Very accurate with what she has listened to.
She wrote down my information perfectly.
I didn’t have to repeat anything. Surprisingly straight to the point and got me what I required.
Good that she repeats back what you’ve said to clarify. Very effective and quick call.
Didn’t expect her to be so good.
Jackie was excellent.
This is a really good idea and works so well.
I was apprehensive at first, but Jackie is really easy to interact with.
It was very strange at first, but once I got used to it, it felt reassuring.
Very helpful. Saves time. Great service.
A very efficient way to book appointments, and it all went smoothly.
Great service to provide my symptoms without the long wait for the call to be answered.
So easy to get through on the phone, and was really helpful.
Was really clear and easy to use.
Really good, noted everything.
Very quick, saves waiting on the phone.
Saves time on my behalf and for the staff at the surgery.
I like that there is no messing about.
Jackie is very good 🥰
She was very good 👍
Just very helpful.
Good system. Thanks, Jackie.
I might ask her to be my Valentine 😋
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