Meet Jackie

Increased frequency of urination and difficulty controlling urination. No blood in urine. No fever or back/side pain. No pain when passing urine, but sometimes after finishing, a little more urine comes out. Passing urine more frequently. Has to be cautious when going out to ensure access to a toilet. Worried it might get worse and could limit activities when going out.

No clear trigger — came on spontaneously.

Worried it might get worse and could limit activities if going out.

About 3 weeks now.

Staying about the same, but getting more common when drinking.

None reported.

Face-to-face appointment.

Mondays in the morning.

Dry, annoying cough that hurts to cough, and chest hurts. No fever, no coughing up blood, and no trouble breathing when resting. Over-the-counter cough medicine eases it a little, but the cough returns when the medicine wears off. It's affecting day-to-day life — not sleeping, not able to do as much as normal, and people are avoiding you.

None reported.

Worried about how long it's lasted.

A couple of weeks.

Got worse to start with and then stayed the same, hasn't got better at all.

Old honey and lemon drinks, cough medicine from the chemist — not shifting it. No medical professionals seen.

Face-to-face appointment.

Mornings on Mondays and Fridays work best.

Red, raised, dry, and itchy skin outbreak affecting hands, shoulders, and face. No fever, oozing, or pus. The rash is spreading from hands to face. Nothing makes it better, and it continues to get worse. It is constantly itchy, making it difficult to go outside due to its location on the face.

No clear trigger — came on spontaneously.

Worried about the spreading and unsure how to make it go away.

Just came out of nowhere and kind of just started happening.

Spreading from hands to face and getting worse.

Tried hydrating the skin and antihistamines but they don't seem to help. No medical professionals seen.

Face-to-face appointment to show skin condition.

Any time except Wednesday afternoon.

Persistent headaches located at the back of the head, occurring frequently throughout the day and especially in the evenings. The pain is relieved temporarily by painkillers but recurs regularly. No recent head injury or trauma. Associated symptoms include insomnia and occasional blurred vision after prolonged screen use, but no weakness, numbness, nausea, or vomiting.

None reported.

Concerned about a specific illness.

About five or six months.

Staying the same since onset.

Painkillers and water — helped a little bit but only for a very short time. No medical professionals seen.

Face-to-face appointment.

Afternoons are unavailable. Only mornings are suitable.

Yes.

17/02/2026.

29/03/2026.

Recovery following treatment for prostate cancer.

Office worker.

No.