Jackie, the ultimate digital receptionist
for Your General Practice
Streamline Your Practice with Jackie
24/7 Access. No Call Queues. Lower Admin Costs. Optimal Use of Clinician Time
Faster Access to Care
Jackie optimizes call handling and care navigation, ensuring patients get the right appointment at the right time—reducing delays and improving access to care.
70% reduction in admin costs
Jackie reduces GP admin costs by up to 70%, freeing up valuable resources that can be redirected to patient care and meeting NHS targets.
Improved QOF performance
Jackie actively addresses outstanding patient actions—such as pink-box alerts for SMEAR test and blood pressure monitoring—boosting your QOF scores.
No missed calls &
zero wait times
Jackie answers every patient call instantly, eliminating queues and ensuring seamless support.
Lower employee turnover & reduced admin burden
Reduce reliance on constant staff retraining – Jackie handles patient calls with consistency and accuracy, easing pressure on your team.
Higher patient satisfaction
Clear, consistent communication and instant responses build patient trust, reduce frustration, and create a highly positive experience with your practice.
Safety and Security at the Core
Jackie meets the highest Digital Security Standards, ensuring full compliance with NHS requirements and GDPR to keep patient data fully protected. We adhere to the strictest security frameworks, including the Data Security and Protection Toolkit (DSPT) and Cyber Essentials, with full Digital Technology Assessment Criteria (DTAC) certification coming soon.
Your patients’ data privacy and your practice’s security are our top priorities.
How it Works
Discovery and Customization
We assess your practice’s needs and customise Jackie to seamlessly integrate with your workflows, including electronic health record platforms (EmisWeb and SystmOne) and telephone systems (e.g., SurgeryConnect and Check).
Seamless Integration
Our expert team ensures a smooth, hassle-free implementation, minimising disruption while aligning Jackie with your practice’s operational processes.
Effortless Operation and Performance Insight
Jackie runs effortlessly with continuous performance monitoring, requiring no maintenance from your team. With prompt support when needed, it operates smoothly and optimally—hassle-free.
PATIENT FEEDBACK
Would you feel comfortable if Jackie was a receptionist at the GP you are registered in?
— Yes, although digital, sounded very reassuring.
— Yes completely comfortable, did everything that a human would do.
Jackie – Digital Receptionist FAQ
What is Jackie and what does it do?
Jackie is a digital receptionist designed specifically for GP practices. Unlike typical digital assistants, like those you might encounter when calling your bank, Jackie feels almost like conversing with a real person. In fact, many patients often can’t tell they’re speaking with AI. Jackie responds with empathy and understanding, fostering genuine, comfortable interactions.
Jackie can handle all the tasks a human receptionist would, from directing patients to the right service (like Pharmacy First) to booking appointments with the appropriate clinician at your practice. But unlike a traditional receptionist, Jackie is available 24/7 and can manage multiple calls at once. This allows your staff to focus on other essential tasks, improving the overall efficiency of your practice.
How can Jackie make a difference in my GP practice?
There are many ways Jackie can transform your practice, helping you run more efficiently while improving both patient and staff experiences. Here are some of the key benefits:
Improve staff efficiency
Jackie takes on the routine tasks that often overwhelm your admin team, allowing them to spend more time assisting patients in person. With less time spent on the phone, your staff can focus on meaningful interactions with patients and important behind-the-scenes work.
Free up valuable GP appointments
Jackie’s intelligent care navigation ensures patients are directed to the appropriate service or clinician. By referring non-urgent cases to services like Pharmacy First, Jackie helps keep GP appointments available for those who need them most. This results in faster access to a doctor when it’s needed most.
Eliminate long wait times and the morning rush
Say goodbye to stressful 8AM phone queues! Jackie can handle multiple calls at once, significantly reducing hold times and preventing busy signals. Your patients won’t have to wait, and your reception team won’t feel overwhelmed.
Reduce missed appointments and save valuable time
Jackie helps encourage timely cancellations, ensuring that fewer appointments are missed. This leads to more patients being seen and less wasted clinician time. In one NHS pilot, an AI receptionist like Jackie reduced missed appointments by 30%, freeing up almost 2,000 additional appointments. That’s not just a win for your practice—it’s a win for the NHS, with potential savings of millions.
Boost patient satisfaction with faster service
Jackie makes life easier for your patients by providing quick access to the right care with minimal wait times. The result? Happier, more satisfied patients who feel heard and valued. It’s a smoother experience for everyone involved.
Drive cost savings for your practice
By streamlining tasks, reducing missed appointments, and minimizing the need for temporary staff, Jackie helps you save money. With Jackie on board, your practice runs more efficiently, which can lead to significant cost savings—making her a true game changer.
How does Jackie work?
Can Jackie speak other languages beside English?
How does Jackie work with other NHS health systems?
Jackie integrates seamlessly with key systems used in your GP practice, such as EMIS or SystemOne, through a secure connection. This allows Jackie to access patient details, check schedules, and book appointments or referrals directly within your system—just like a human receptionist.
Jackie also connects to your phone system, whether you’re using a traditional landline or a digital system like SurgeryConnect. She can handle incoming calls to your main number, ensuring smooth and efficient communication with patients.
There’s no need for hardware installation—Jackie operates as a cloud service, making integration quick and easy. We take care of the technical setup, so for your team, Jackie simply appears as another “user” or extension managing calls. There’s no need to replace any existing systems; Jackie is designed to work seamlessly alongside the tools you already use.
How do you ensure the security of patient data?
Patient data is always secure and used solely for delivering the service to your practice. We’ve implemented robust technical and organizational measures to protect confidentiality at all times.
Jackie is fully GDPR compliant, Cyber Essentials certified, and in the process of obtaining DTAC approval. We’ve completed the NHS Data Security and Protection Toolkit (DSPT) self-assessment to meet NHS standards for data handling.
Call recordings and patient data are encrypted and securely stored on UK servers. Jackie accesses patient information only through your practice’s existing access controls to EMIS/SystmOne, ensuring she only retrieves data a receptionist would be permitted to see.
How do I get started?
Getting started with Jackie is simple, and we’ll guide you every step of the way:
- Schedule a Demo or Consultation: We’ll walk you through how Jackie works and discuss your practice’s needs to understand your call flow.
- Setup & Integration: We handle the technical setup, securely connecting Jackie to your phone and clinical systems. Integration is quick, with no hardware installation required.
- Training & Trial Run: We offer brief training for your team (if needed) and often start with a trial phase to ensure everything runs smoothly. Jackie handles specific calls or operates alongside your reception team during this time.
- Go Live & Ongoing Support: Once you’re ready, Jackie goes fully live. We monitor performance closely at first and remain available for support. After that, Jackie requires little maintenance from your side.
In most cases, Jackie can be up and running within a few weeks. We’ll help with any necessary NHS compliance paperwork, but it’s usually straightforward.
How much will I pay for Jackie?
Jackie is priced as a simple subscription, based on the number of registered patients at your practice, with a “per patient, per month” model. This ensures predictable, fair pricing, regardless of call volume—whether your practice receives 100 calls or 1,000 calls a day, the cost is the same.
We offer tiered discounts for larger practices (e.g., a practice with 15,000 patients will pay a lower per-patient rate than one with 5,000 patients). Additionally, if you commit to an annual contract (paid upfront or in installments), your monthly rate per patient will be lower than a month-to-month plan.
There are no hefty setup fees, just a one-time onboarding charge (which may be waived for early adopters or pilot practices). Our pricing is designed to be affordable—typically, it costs a fraction of what hiring an additional receptionist would, and it can often be covered by existing practice budgets (or ARRS funding if applicable).
The pricing is transparent and adjusts with your practice’s patient list size. If your list grows or changes, we’ll update the subscription accordingly, ensuring there are no surprises.
Do you offer a free trial?
Who is using Jackie?
Jackie is a cutting-edge solution, with our first deployment set for a GP practice in the Birmingham area. Soon, we’ll have data on staff time savings and patient feedback.
Early adopters—practices among the first to use Jackie—have been impressed with how natural and empathetic the conversations feel. They’ve also noted Jackie’s ability to handle the morning call rush, manage multiple tasks like booking appointments, and provide helpful, human-like interactions.
We’ll share pilot results as they become available, including operational savings and patient satisfaction data. If you’re interested in a pilot program for your practice, we’d be happy to connect you with our first live site for firsthand feedback.
