Introducing Jackie™

AI Receptionist for GP Surgeries

Reception capacity without limits. Triaging information without gaps.

Jackie™ answers every patient call instantly, gathers thorough information through natural conversation, and writes detailed summaries straight into your clinical systems. The same depth, the same rigour, every single time.

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60%+
cost savings per call
zero
calls dropped or patients left waiting

How Jackie Works

Your patients talk to Jackie.
Your team gets results.

Jackie has a natural conversation with each patient, asking the right follow-up questions to build a complete clinical picture. Here's what that looks like.

Jackie adapts her questions based on what the patient says — no rigid scripts.
Complete information your triage team can act on immediately.
Conversation
···
Jackie
Can you tell me a little bit about the problem you'd like to be seen for?
Patient
I've got a problem with my skin. It's kind of a rash, but it's not spots. It's more an area of rough, I don't know what they're called really.
Jackie
Alright. Can you describe what the area looks like or feels like? For example, is it red, itchy, swollen, or anything else you've noticed?
Patient
It's not red, it's not a deep red colour, it's more of a rough skin and it's pink. So it's noticeable. It's not painful, it doesn't itch, it's just there.
···
Triaging Information
What are your symptoms?
Area of rough, pink skin. Not red, not painful, not itchy. More of a textured patch than a rash or spots.
Where on the body?
Left forearm, near the elbow.
Is there anything you are particularly worried about?
It's noticeable and the patient is unsure what it is.
How long has the problem been going on?
About two weeks.
Is it getting better, worse, or staying the same?
Staying about the same.
What has been tried to make the problem better so far?
Nothing so far — patient has not tried any treatment.
With appointment booking enabled
···
Patient
No, sorry, I can't do Tuesday morning. Do you have anything on Thursday?
Jackie
No problem at all. How about Thursday the 6th of February at half past two with Dr Patel?
Patient
Yes, that works perfectly.
···
Appointment booked
GP Dr Patel
Date Thu 6 Feb, 14:30
Confirmation SMS sent to patient
Safety indicators interrupt the call, inform the patient, and forward to reception.*

Adaptive questioning

Jackie adapts her questions in real-time based on what patients tell her — no rigid scripts, no missed nuances.

Complete triaging information

Jackie delivers detailed and consistent triaging information directly into your triaging queue. Your triage team can make safe, informed decisions instantly.

Safety indicators

Jackie detects safety indicators, interrupts the information collection, informs the patient, and forwards the call to reception.*

*Safety indicators are offered as a clinical hazard mitigation strategy as part of DCB0129 certification. Jackie is not a medical device.

Impact

Increase capacity at a fraction of the cost.

60%+
cost savings per call
zero*
calls dropped or patients left waiting
83%*
of patients served end-to-end
8X*
more reception capacity during peak hours

*Based on a 7,500-patient GP practice in Liverpool.

Integrations

Jackie finishes the job inside your systems

Jackie doesn't hand off work to your team — she completes it. From collecting triaging information to booking appointments, the task is done by the time your staff see it.

  • Appointments booked Jackie can book appointments for nurses and doctors directly in your system.
  • Triage forms completed Jackie writes results directly into your triaging forms, whether you use Accurx, Patchs, or any other form-based system.
  • Admin tasks handled Sick note requests, Med3 certificates, and routine admin captured and logged without staff involvement.

Triaging systems

Accurx logo

Accurx

Triage workflow
eConsult logo

eConsult

Triage workflow
SystmConnect logo

SystmConnect

Triage workflow
+

Any other form-based triaging system

EHRs — Appointment booking

EMIS Web logo

EMIS Web

Direct integration
TPP SystmOne logo

SystmOne*

Direct integration

*Coming soon

Patient
Hi, I need to see a doctor today. I've got really bad chest pain and I'm struggling to breathe. It started about twenty minutes ago and it's not getting any better.
Jackie
What you describe might be a medical emergency...
Jackie informs the patient this may be an emergency Jackie forwards the call to reception

Clinical Safety

Jackie knows when to stop

She detects safety indicators, interrupts the routine administrative process, forwards the call to reception, and advises the patient to seek emergency care if needed.

Emergency requests do not enter triage queues

This safeguard prevents emergency requests from being added to normal triaging queues as routine requests.

*Safety indicators are offered as a clinical hazard mitigation strategy as part of DCB0129 certification. Jackie is not a medical device.

Insights

The full picture, every day

Everything flowing through reception is an insight into what your patients need. Jackie captures it automatically — turning daily demand into the patterns that help you plan.

Category breakdown

1,610 appointments
respiratory 25.6%
other 17.5%
musculoskeletal 15.9%
abdominal 9.1%
sensory 8.3%
dermatological 7.5%
mental health 6.8%
neurological 5.3%

Daily call volume & completion rate

Every call is recorded, transcribed, and logged with a full audit trail.

Your Practice, Your Rules

Works the way your practice works

Jackie is fully configurable to match how your practice operates. From triage and scheduling to med3 certificates and referrals, choose which workflows Jackie handles — some or all — so she fits seamlessly into your existing processes.

Practice messaging

e.g. what patients are told when there are no more appointments

Administrative rules

e.g. how Jackie handles Med3 certificates

Capacity management

e.g. what times do you want Jackie to be talking calls

Routing preferences*

e.g. which appointments are booked with which nurse or doctor

*Coming soon

NHS Standards

Built for NHS primary care

Purpose-built in the UK for NHS primary care, with the governance, security, and documentation required for high-stakes GP environments.

Compliance & Certification

  • DTAC aligned
  • NHS DSPT compliant
  • Cyber Essentials Plus certified
  • DCB0129 / DCB0160 clinical safety

Data & Security

  • GDPR & UK DPA 2018 compliant
  • ISO 27001 aligned
  • Annual pen testing to CHECK standards

Governance

  • Full clinical safety case and hazard log
  • GP practices remain Data Controller
  • Complete audit trails for CQC

Implementation

Fully live in 4 weeks.

Week 1

Compliance

1

Compliance

We help you fill your DCB0160 and send you all required compliance documents for review.

Week 2

Configuration & Integration

2

Configuration & Integration

We configure Jackie to your practice workflows and patient pathways. We connect Jackie to your phone system and clinical systems.

Week 3

Supervised Go-Live

3

Supervised Go-Live

Jackie starts answering live calls while your team monitors the workflow. The pressure on your team drops immediately.

Week 4+

Fully Live

4

Fully Live

Jackie handles the rush, allowing your team to get on with their day. You get weekly reports on request completion rates and capacity recovered.

Ready to end the 8am rush?

See how Jackie handles real patient calls and writes directly into your systems.

Book a Demo
Book a Demo