Insights
Perspectives on AI in Primary Care
Regulatory analysis, governance guidance, and honest perspectives on deploying AI responsibly in general practice.
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Is AI Ready for NHS Clinical Safety Standards? What DCB0129, DTAC, and GDPR Mean for GP Practices
A working guide to the four compliance frameworks governing AI voice deployment in NHS GP practices DCB0129, DTAC, GDPR, and the DSP Toolkit. Covers what each standard requires, what compliant evidence looks like, and the questions an IG lead should put to any vendor before procurement sign-off.
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How Park Street Surgery Recovered 51 Hours of Staff Time in 8 Weeks
Park Street Surgery deployed Jackie in November 2025. Across an 8-week pilot, Jackie absorbed 81% of inbound calls and completed 91.1% of those end-to-end. This is what happened, in their own numbers.
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What the 2026/27 GP Contract Actually Means for Your Reception Team
The 2026/27 GP contract is live. Same-day urgent access is now contractual, call-backs are banned, and NHS England is measuring your waiting times. Here's what the requirements actually mean for your practice and where the funding falls short.
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The 8am GP Access Problem
At 8am every weekday, GP practices face a predictable mismatch between fixed reception capacity and concentrated patient demand. This post unpacks why it happens, how practices are coping, and what consistent intake at the front door can change.
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The Telegraph Investigated AI Receptionists. Here's What We're Doing Differently.
The Telegraph's investigation into AI receptionists in GP surgeries painted a troubling picture. Patients hung up on, unable to get past basic identity checks. Elderly callers asked to use the NATO phonetic alphabet. A prescription error that could have cost a life. Feedback described by Healthwatch England as "wholly negative." These are real problems. But they are not inevitable ones. At Auxilis AI, we built Jackie to prove that AI receptionists can work for patients, for practices, and for the NHS.
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NHSE Has Published Guidance on AI Receptionists. Here's How Jackie Measures Up.
NHSE recently issued a policy statement drawing GP practices' attention to a number of considerations before deploying virtual receptionist solutions. We respond to each point: telephony and the BPf, clinical safety, business continuity, and accessibility.
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Ready to end the 8am rush?
See how Jackie handles real patient calls and writes directly into your systems.