Waiting List Coordinator
Protect appointment capacity for patients who still need care.
Robin is designed to ask patients on an elective waiting list whether they still need treatment and can attend.
Three checks. One patient status.
Each contact runs three connected checks in a single conversation — and returns one structured status your team can act on.
Confirm who still needs care
Checks whether each patient still needs the appointment, has been treated elsewhere or no longer needs to be on the list.
Check who can attend
Confirms attendance before a booked appointment and identifies who can no longer attend, early enough to reoffer the slot.
Capture what has changed
Gathers current symptoms, pain, mobility and function so clinicians can review patients on their present condition.
Returned as one structured patient status in your waiting-list workflow.
From patient conversation to structured outcome
Illustrative example — not a real patient conversation.
Hello, I’m calling from the hospital about your place on the orthopaedic waiting list. Could I check whether you still need your knee operation?
Yes, I’m still waiting — though the pain has got a lot worse this last month.
Thank you. I’ll confirm you’re still waiting and note that your pain has worsened, so the clinical team can review it. You don’t need to do anything else today.
Structured record
- List status
- Still waiting
- Change captured
- Pain worsening — last 4 weeks
- Returned to
- Waiting-list validation workflow
- Escalation
- Flagged for clinical review
Robin gathers and structures the information. A healthcare professional decides what happens next.
Robin does not reprioritise patients, make clinical decisions or carry out automated clinical risk stratification. Anything clinical, distressed or unclear is escalated to a named person.
The gain
Increased clinical capacity
Robin is designed to help the same teams and the same appointment capacity treat more patients. By keeping waiting lists accurate, identifying patients who cannot attend and carrying out routine outreach at scale, Robin can return clinical and coordinator time to the patients who still need care.
A shorter, more accurate list
Validation identifies records that no longer need to remain on the waiting list, helping clinical time reach patients who are still waiting for care.
Fewer wasted slots
Confirming attendance earlier gives the responsible team time to act before an appointment or theatre session is lost to non-attendance or a late cancellation.
Coordinator time returned
Routine text and phone outreach no longer has to rely on staff working through the list manually, allowing coordinators to focus on cases that genuinely need a person.
Better information for clinician-led prioritisation
Current information about symptoms, pain, mobility and function is gathered in the same conversation and returned for clinicians to review and decide what happens next.
Start with one defined cohort
Begin with a waiting-list workflow your team already understands.
Choose a specialty, procedure or group of long-waiting patients. Auxilis works with your team to define the questions, structured outcomes, escalation routes and how each result returns to your existing process.
Define the cohort
Select the patients Robin should contact and the purpose of the outreach.
Agree the handling
Set the approved questions, possible outcomes and situations that require a person.
Return the result
Send each structured outcome to the team and workflow responsible for waiting-list management.
Designed to work within the systems, information governance and clinical safety processes your organisation already has.
Protect appointment capacity for the patients who still need it.
Start with one defined cohort and see how Robin could confirm patient status, identify likely non-attendance and return a clear outcome to your existing workflow.