Results
Work taken off healthcare teams.
Every Auxilis deployment is measured against agreed operational outcomes. This page shows what happened in a real deployment — with the metric definitions kept distinct, so demand absorbed is never presented as work completed.
Impact at a glance
Measured at Park Street Surgery, a 7,500-patient GP practice in Liverpool.
Customer story
Park Street Surgery
Jackie went live at Park Street Surgery, a 7,500-patient GP practice in Liverpool, handling inbound patient-access calls under the practice’s own protocol. Over an eight-week measured period she handled more than 1,200 calls, absorbed 81% of inbound call demand and returned 51 hours of staff time to the practice team.
What the team no longer has to do
- Answer every routine access call at the front desk
- Start the morning with an unanswered call backlog
- Re-key patient details from voicemails and call-backs
- Hold the queue while a request is triaged to the right place
“Your product is so good. The practice manager called and she was so impressed. This is a game changer.”
“The impact can really be felt by the in-house team. A big thumbs up all around for Jackie!”
Patient feedback
Patients trust Jackie
We send patient surveys to people who interact with Jackie across our deployments.
Up to 75% positive or neutral across our latest deployments
The computer Jackie at the surgery is actually the best one that I have ever dealt with. She is the most realistic talking computer I have spoken to. She acts, speaks and listens like a human.
She’s the best AI robot I have ever dealt with.
Yes, just to say Jackie, she’s the best robot that I have come across in any company.
I was very impressed by the system, and it really helped me get assistance this morning when I was really feeling unwell.
Very intelligent system. I must say I was pleasantly surprised.
Jackie is great, and it’s not like speaking to a bot, as her questions relate to your answers.
Excellent experience. Clearly understood all answers, even when they weren’t clear or straightforward.
This is a great receptionist intake tool. Very impressed.
She understands you very well and is also easy to understand.
It was very thorough in finding out why I needed to speak to a GP.
Very accurate with what she has listened to.
She wrote down my information perfectly.
I didn’t have to repeat anything. Surprisingly straight to the point and got me what I required.
Good that she repeats back what you’ve said to clarify. Very effective and quick call.
Didn’t expect her to be so good.
Jackie was excellent.
This is a really good idea and works so well.
I was apprehensive at first, but Jackie is really easy to interact with.
It was very strange at first, but once I got used to it, it felt reassuring.
Very helpful. Saves time. Great service.
A very efficient way to book appointments, and it all went smoothly.
Great service to provide my symptoms without the long wait for the call to be answered.
So easy to get through on the phone, and was really helpful.
Was really clear and easy to use.
Really good, noted everything.
Very quick, saves waiting on the phone.
Saves time on my behalf and for the staff at the surgery.
I like that there is no messing about.
Jackie is very good 🥰
She was very good 👍
Just very helpful.
Good system. Thanks, Jackie.
I might ask her to be my Valentine 😋
Take routine patient contact off your team’s day.
See how an Auxilis worker could handle a defined patient workflow, complete approved actions and bring in your team only when they are needed.