Specialist Therapy Follow-up Worker

Keep follow-up on track between appointments.

Joe is designed to carry out scheduled phone check-ins with patients on a defined specialist therapy programme, ask the service-approved questions, and return the patient-reported information as a structured update after each completed contact.

See a patient journey over time
  1. Treatment begins
  2. Scheduled check-ins
  3. Concern reported Routed to responsible team
  4. Responsible team review
  5. Continued follow-up
Illustrative therapy follow-up programme

One patient journey over time

An organised picture of treatment that develops between appointments.

Each completed contact can return a structured update, helping the responsible team see what has been reported across the agreed follow-up programme rather than relying only on the next appointment.

  1. Treatment starts

    The patient enters a defined therapy follow-up programme with an agreed contact schedule, approved questions and responsible team.

  2. Week 2 Routine check-in
    Routine structured update
    • Treatment reported as being taken as agreed
    • No new side effects reported
    • No questions raised
    • Next contact remains scheduled
  3. Week 6 Concern reported
    Concern routed for review
    • Patient reports morning nausea
    • Information captured in the patient’s own words
    • Response falls within a service-defined concern route
    • Structured update routed to the responsible medicines or clinical team

    Illustrative excerpt

    JoeHave you noticed any unwanted effects since the last check-in?

    PatientI have been feeling nauseous in the mornings.

    JoeThank you. I will include that in the update for your responsible team.

  4. Team review
    Human clinical review
    • Healthcare professional reviews the structured information
    • The responsible team decides what happens next
    • Any change to treatment or follow-up is made by the healthcare team
  5. Week 10 Follow-up contact
    Follow-up structured update
    • Current patient-reported status captured
    • Outcome of the agreed pathway recorded
    • Next planned appointment confirmed
    • Future contact remains aligned with the programme

Illustrative record — not a real patient.

The concern route

What happens next depends on the response and the agreed pathway.

Routine response

  1. Patient response received
  2. Structured result recorded
  3. Next agreed contact remains scheduled

Defined concern or response outside the pathway

  1. Patient response received
  2. Information captured without clinical interpretation
  3. Structured update routed to the responsible team
  4. Healthcare professional reviews it
  5. The team decides the next step

Start with one therapy programme

Define the programme once, then run the agreed follow-up consistently.

Begin with one defined therapy programme. The cohort, contact cadence, approved questions, possible outcomes and responsible team are agreed before patient contact begins.

Therapy follow-up programme — illustrative brief
Therapy programme
Defined specialist therapy and patient cohort
Contact cadence
Agreed timing and frequency of check-ins
Approved questions
Service-approved questions about how treatment is being taken, patient-reported side effects, concerns and practical difficulties
Possible outcomes
Routine update, not reached, assistance needed or concern reported
Responsible owner
Named clinical or medicines team
Record destination
Agreed clinical or operational workflow

Deployment details, integrations, escalation routes and clinical-safety controls are agreed with the healthcare organisation before patient contact begins.

The gain

Routine follow-up continues. The responsible team stays informed.

Joe is designed to carry out the agreed contact schedule, capture patient-reported information consistently and route defined concerns to the responsible team. This can reduce routine calling work while building a structured follow-up history between specialist appointments.

Less routine calling work

Scheduled check-ins can be progressed without staff manually managing every routine contact.

Structured updates over time

Each completed contact returns a consistent update, helping the responsible team see what has been reported across the programme.

Concerns reach the responsible team

Defined concerns are routed to the responsible clinical or medicines team for professional review.

Maintain structured follow-up between specialist appointments.

Start with one defined therapy programme and explore how Joe could carry out the agreed check-ins, capture patient-reported information and return each result to the responsible team.