Winter vaccination campaigns
Prepare for winter pressures.Calls in. Calls out. Booked in EMIS.
Jackie answers vaccination booking calls and follows up patients who do not respond — booking directly into the clinics you have opened in EMIS.
- You invite patients exactly as you do now
- Already answering calls in NHS GP practices
- Books only into appointment types you permit
Two live NHS GP practices · one month each
Measured across two one-month reporting periods — general call handling, not a vaccination campaign. Practice details are withheld because these deployment studies are shared confidentially.
The invite goes out on Tuesday. The calls come back on Wednesday.
Every practice knows how to run the campaign: the cohort is identified, the invitations go out by text, by letter or as an Accurx batch, and the clinics are in the diary.
Your reception team is already handling appointments, prescriptions, results and urgent requests. A vaccination campaign adds another stream of calls — without adding another person to answer them.
Same team. Another queue.
How it works
Whether patients call you or Jackie calls them, the appointment lands in EMIS.
The same workflow supports flu, COVID, shingles, RSV, pneumococcal and childhood immunisation campaigns. Vaccination and routine injection bookings are already one of the request types Jackie handles day to day.
Patients call you
Jackie answers
Your invitation goes out as usual — text, letter or Accurx batch, from your own list. She does not have to finish one call before answering the next.
You need to call patients
Jackie calls
The patients who did not reply, on a list your practice provides. You decide who is on it. She says she is calling from the practice about their vaccination.
Booked in EMIS
A time from the clinics your practice has released, in an appointment type your practice has permitted. Nobody re-keys anything.
Clinical questions, and anything outside the workflow your practice approved, go to your team — whichever way the call started.
Listen to a real call, start to finish
She books; she does not advise.
Jackie handles
- The booking
- The clinic time
- What the team needs to know before the visit
Your team handles
- Whether the patient is eligible
- Any question about the vaccine itself
- Anything urgent or distressed
Jackie does not decide eligibility. Your practice defines who is invited and who is followed up. Anything clinical goes to your team.
Clinical screening, contraindications, consent and vaccination remain with the vaccinator, exactly as they do today.
Clinical safety and governance.
Assurance
DTAC 2.0 assessed · NHS DSPT compliant · Cyber Essentials Plus certified · UK GDPR and Data Protection Act 2018 compliant · ISO 27001 aligned · Annual penetration testing to CHECK standards
How the platform is assuredFrequently asked questions
Can Jackie book flu and COVID vaccination appointments in EMIS?
Yes. Jackie books into the appointment types your practice has explicitly permitted, and the appointment is recorded in EMIS during the call, so your reception team does not re-enter anything afterwards.
What happens to the phones on the day the invitations go out?
Send day is the case this is built for. Jackie does not have to finish one conversation before answering the next, so she can hold many patient conversations in parallel — capacity can scale with demand rather than with the number of receptionists on the rota that morning.
There is no fixed per-practice limit within Jackie herself on the number of simultaneous conversations she can handle.
In practice, the number of calls that can reach Jackie at exactly the same time can also depend on the capacity and configuration of your telephony setup.
Who decides which patients are invited?
Your practice. You run your own search and send your own invitations. Jackie does not select patients and does not decide who is eligible for a vaccination.
When a patient rings in the question does not arise — they are calling because you invited them.
Can Jackie call patients who do not respond to the invitation?
Yes. Your practice supplies the list of the patients who did not reply, and Jackie can ring them, say she is calling from the practice about their vaccination, and book them into the same clinic times a patient ringing in would be offered.
Your practice decides who is invited and who is called. Anything clinical, and anyone who wants time to think about it, goes to your team.
What happens if a patient asks whether the vaccine is safe for them?
Jackie does not answer clinical questions. If a patient asks whether a vaccination is right for them, raises a concern about a previous reaction, or asks about an interaction with their medication, Jackie transfers the call to your practice team.
She books appointments; she does not give clinical advice.
Does our clinical safety officer need to approve this separately?
Yes, and that is the right question to ask. A DCB0160 sign-off covers the workflow that was assessed, and vaccination booking is a different workflow from general reception cover — so the hazard assessment is different too.
Auxilis maintains the DCB0129 clinical safety case and hazard log, and writes the DCB0160 deployment documentation for the workflow you are deploying, pre-filled for your practice to review. Nothing goes live until your clinical safety officer has signed it.
How quickly can Jackie be live before our campaign starts?
Jackie is typically fully live in about four weeks. Practices already using Surgery Connect (X-on) and Accurx can move faster through Fast Track, subject to the required practice approvals, system access and deployment availability.
For the full clinical-safety and assurance position, see how the platform is governed
Get started
Get Jackie in place before the winter campaign starts.
Book a 30-minute demo. Bring your campaign plan — the invitation you send, the clinics you run and the week you send it — and we will tell you what Jackie would handle and the earliest date she could start.
Already on Surgery Connect and Accurx? See Fast Track deployment